Compliant collections at scale
AI voice agents that dial your contact list, negotiate payment arrangements, detect hardship, and sync every outcome to your CRM. Built for compliance from the ground up.
Trusted by debt collection agencies across Australia and the US.
Results our clients see
Built for how collections actually works
Every feature is designed around the realities of high-volume debt recovery: compliance risk, debtor sensitivity, and the need for every outcome to land cleanly in your system.
High-Volume Outbound Dialling
Run thousands of concurrent outbound calls without adding headcount. The AI agent identifies itself correctly, works through your contact list, and keeps your team focused on warm conversations.
Built-In Compliance
Every call follows ASIC, ACCC, and ARPA guidelines automatically. Call time restrictions, disclosure scripts, hardship identification, and do-not-call list checks are enforced on every interaction.
Real-Time Payment Arrangements
The AI negotiates payment plans on the call, confirms arrangements verbally, and logs everything to your CRM instantly. No lag between promise and record.
Hardship Detection & Escalation
When a debtor signals financial hardship, domestic difficulty, or distress, the AI flags the call immediately and routes to a human agent with full context already loaded.
CRM & System Integration
Connects to your existing debt management platform, telephony stack, and payment gateway. No re-platforming. Live call data and outcomes sync automatically after every conversation.
Live in Under 2 Weeks
Provide your contact list, compliance scripts, and CRM credentials. We configure, test, and go live. Most clients are making calls within 11 business days of signing.
From list to payment in days
A straightforward onboarding and campaign flow built to get you collecting faster.
Upload your contact list
Securely transfer your aged debt portfolio. We validate, deduplicate, and load it into the dialling engine.
Campaign goes live
The AI begins outbound calls on your approved schedule, identifying itself correctly and following your compliance script from the first word.
Debtor engages
The AI verifies identity, explains the outstanding balance, answers questions, and moves toward a payment commitment or arrangement.
Arrangement confirmed
Payment plan details are confirmed verbally and written to your CRM within seconds. A follow-up SMS or email is triggered automatically.
Escalations handled in real time
Hardship flags, disputes, and complex cases are escalated to a human with a full call transcript already on screen.
For collection agencies
- Scale capacity without scaling headcount
- Run parallel campaigns across multiple portfolios
- Reduce cost-per-contact significantly vs human dialling
- White-label ready for your brand and scripts
- Full audit trail for every call, every outcome
- Live in under 2 weeks from contract signing
For creditors and lenders
- First-party collections handled at volume with no extra staff
- Consistent messaging and tone across every contact
- Hardship cases surfaced immediately for specialist handling
- Payment arrangements confirmed and documented on the call
- Integrates with your existing loan management platform
- Meets ASIC, ACCC, and ARPA requirements out of the box
"We went live in 11 days. Within the first month the AI was outperforming our best human diallers on contact rate. Compliance has been flawless."
Operations Director
US Debt Collection Agency
Frequently asked questions
Ready to scale your collections?
Book a demo and see how Voxii AI can run compliant, high-volume outbound campaigns for your portfolio within two weeks.